Terms & Conditions / Returns & Exchanges

SHIPPING:

• All packages are shipped by UPS and require signature upon delivery;
• Free domestic UPS ground shipping on orders $300 & over;
• Mia Bella The Label Inc is not responsible for shipping delays due to the shipping carrier, claims must be filed between you and the shipping carrier;
• Refer to theInternational Orders section regarding policy on shipping for these orders;

RETURNS & EXCHANGES:                                                            

This policy applies only to online orders. All in-store purchases are final. 

Non-Returnable Items 

The following items cannot be returned or exchanged: 

• Designers: Alyce Paris,  Jovani, JVN, La Femme, MacDuggal, Nicole Bakti,  Primavera, Sherri Hill, Jessica Angel, Terani Couture; once ordered, these gowns cannot be canceled or returned.
• Sale Items: Sold as-is. 
• Bridal Items/Gowns: Includes Andrea & Leo, Cinderella Divine/Ladivine, and any gown with style numbers ending in 'W'. Once ordered, these gowns cannot be canceled or returned.
•  Dresses Under $100 
• Dresses Size 16 and Above: Regardless of designer. 
• Quinceañera Dresses: Only available online and non-returnable. 
• International Orders

How to Request a Return 

To request a returns or exchanges email [email protected] within 2 days from receiving your order.

 You must REQUEST a return or exchange within 2 days of receiving your order, after receiving your return authorization you have 5 days to return the merchandise.

Return Conditions If Your Item Is Eligible For Return:

• Return Eligibility: You are allowed one return or exchange per order. 
• Condition: Items must be in their original condition with tags attached, and free from any signs of wear, damage, stains, or odors. 
• Return Authorization: Returns require a Return Authorization Number (RMA#) written on the outside of the package. Packages without an RMA# will be denied and returned at your expense. 
• Timing: Your return must be received by us within 5 working days (excluding weekends) from the date of your return request. Late returns will incur a 50% restocking fee. This excludes international returns. Although, international orders must be postmarked or the shipping process started within that time frame or they will be considered delinquent. 

REFUNDS & EXCHANGES: 

• Restocking Fee: All returns are subject to a 20% restocking fee. Store credit does not incur this fee but cannot be converted to a refund at a later date. 
• If your returns are late you will be subject to a 50% restocking fee. 
• Shipping Fees: Shipping fees are non-refundable. The customer is responsible for shipping costs for returns and exchanges.
• Refused Shipments: If you refuse or fail to pick up your order, a 50% restocking fee will apply. For international shipments, no refunds are provided. 
• Tax Information: We cannot advise on specific taxes or duties in your country. It is your responsibility to research and understand any potential import taxes before placing your order. If you have special instructions for handling, please provide them. 

INTERNATIONAL ORDERS: 

• Refused Shipments: If you refuse or fail to pick up your order, a there is no refund as the order will not be returned to us, the carriers will charge us as much for the return as it cost for the merchandise. Which is why for international shipments, no refunds are provided; 
• Customs and for clearing customs and paying any applicable duties and taxes. We do not include these charges in our pricing. You will need to pay these fees directly to the courier upon receipt. Duties: Buyers are responsible;
• Tax Information: We cannot advise on specific taxes or duties in your country. It is your responsibility to research and understand any potential import taxes before placing your order. If you have special instructions for handling, please provide them; 
• It is your responsibility to provide proper delivery address information and telephone contact information otherwise this will delay your delivery;
• International orders are not returnable under any circumstance 

 

TERMS & CONDITIONS:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mia Bella The Label. The collective work includes works that are licensed to Mia Bella The Label. Copyright 2017, Mia Bella The Label ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Mia Bella The Label or purchasing Mia Bella The Label products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Mia Bella The Label or to purchase Mia Bella The Label products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Mia Bella The Label. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Mia Bella The Label used in the site are trademarks or registered trademarks of Mia Bella The Label.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Mia Bella The Label disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Mia Bella The Label does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Mia Bella The Label does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Mia Bella The Label shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Mia Bella The Label has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Mia Bella The Label product is mistakenly listed at an incorrect price, Mia Bella The Label reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Mia Bella The Label reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled,  Mia Bella The Label shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by  Mia Bella The Label without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Mia BellaThe Label may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Mia Bella The Label.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of  Mia Bella The Label products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of  Mia Bella The Label products) must be commenced within one (1) year after the claim or cause of action arises.  Mia Bella The Label's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Mia Bella The Label may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Mia Bella The Label or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Mia Bella The Label does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Mia Bella The Label is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However,  Mia Bella The Label reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to  Mia Bella The Label in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless  Mia Bella The Label, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors,  Mia Bella The Label may link to sites operated by third parties. However, even if the third party is affiliated with Mia Bella The Label,  Mia Bella The Label has no control over these linked sites, all of which have separate privacy and data collection practices, independent o f Mia Bella The Label. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless,  Mia Bella The Label seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).